Home Care Scheduler/Coordinator

Job description

Note:

• An Aptitude test will be conducted in the initial rounds of interview.
• Candidates scoring a minimum of 75% in this aptitude test will be considered for further rounds of interview.

Responsibilities:

• Create and maintain staff schedules – caregivers / home healthcare aides (HHA)
• Arrange or organize schedules for clients and/or patients in line with healthcare plans and availability of healthcare personnel that will attend to them (patients)
• Reach out to health care providers or personnel and clients with regards to changes in schedule that may come up on a daily basis
• Build professional relationship(s) with clients so as to ensure excellent service delivery
• Perform maintenance of all statistics and reports that have to do with both staff and patients
• Responsible for properly entering client and staff information into a database, and also updating it on a regular basis
• Carry out management of the information databases that contain details of both staff and clients (e.g. CQA, dates and reminders of TB, client admission,
• client hospital admission and discharge).)
• Participate in activities or programs that help enhance the quality of service that is being rendered by the organization’s staff
• Ensure scheduling systems are properly maintained. That is, ensure accuracy of scheduling systems
• Show respect for patients/clients by maintaining confidentiality
• Keep the team manager updated as regards conflict in schedules
• Performs general office duties including but not limited to word processing, photocopies,
• files, shreds, sort/distributes mail, provides reception and telephone services

Requirements and Skills:

• Must possess excellent Aptitude & communication skills on all fronts
• This position is for a health care company and hence the candidate MUST BE a very good listener and should have compassion for others
• Must have good interpersonal skills. That is to say, the home care scheduler must be a people-person and easy to approach
• Must be able to multi-task and also display an incredible level of flexibility
• Must possess the ability to prioritize in the face of multiple tasks and/or duties
• He/she should have a good knowledge and understanding of customer care ethics
• Must possess good coordination and analytical abilities
• Must be someone that has a keen eye for details so as to be able to avoid and/or rectify conflicting schedules
• Must attend team and staff meetings as required
• Must be able to work effectively as part of a team or even lead a team if the need arises
• Ability to manage time and schedules effectively is very important
• Graduation in a health care related stream would be an advantage, but is not mandatory. Any graduate is eligible
• Experience in a customer service role or healthcare management position would be of added advantage
• Must have basic knowledge of computer programs
• Must be willing to work in shifts and one weekend on-call per month

Timings:

• Rotational Shifts (All timings are in IST)
• During Training for first 3 months – 6:30PM – 3:30AM

Job Type: Full-time, Permanent
Benefits: Work from home

Schedule:

• Night shift
• Rotational shift
• Weekend availability

Education: Bachelor’s (Preferred)

Experience: 3 years (Required)